Call Center Manager

Civic Partners Group needs someone who can turn a cold Fort Wayne market warm, and the Call Center Manager role pays $83,000 - $123,000 to whoever does it best. The pitch is honest — $83,000 - $123,000, real ownership of sales marketing outcomes, and a Civic Partners Group crew in Fort Wayne that has your back.

Key Responsibilities

• Map buyer pain to Civic Partners Group's pitch deck, slide by slide
• Spot which Fort Wayne accounts are about to churn and win them back
• Walk IN partners through co-marketing they'll say yes to
• Pitch upsells that feel like favors, not invoices
• Feed sales the Help Scout signals that say a buyer is ready now

What You'll Bring

• Comfort owning the unglamorous middle of a part-time project
• The communication discipline to over-share early and trim later
• Judgment seasoned by at least 8 years of real consequences
• A collaborator's reflex to share credit and absorb blame
• Sharp organizational skills and an ability to juggle multiple workstreams

At its core, Civic Partners Group is a feedback-hungry bet that Fort Wayne, IN can out-build anyone when it comes to Continuous Learning. The team trusts each other to do the right thing without constant oversight or micromanagement.

Beyond $83,000 - $123,000, Civic Partners Group offers a generous benefits package and the chance to lead projects that build your skills.

Newly refreshed, this manager position in Fort Wayne welcomes applicants now.

Your Strategic Planning story isn't finished, and the next chapter might be a Call Center Manager role here.