Customer Service Representative

Think of this Customer Service Representative job at KFC as part strategist, part hunter, all results, with Salesforce Service Cloud sharpening every move. KFC frames it as a partnership — $100,000 - $138,000 for your 7 years, ownership of sales marketing work, and growth shared both ways.

Key Responsibilities

• Show up at Charlottesville, VA networking nights with a reason to follow up
• Build and nurture relationships with prospects across the Charlottesville, VA market
• Mine Technical Support data for the detail-loving story that wins the room
• Analyze campaign metrics and optimize spend against revenue targets
• Drive upsell and renewal conversations with existing KFC accounts
• Maintain accurate records in the CRM and forecast monthly bookings
• Feed sales the Technical Support signals that say a buyer is ready now

What You'll Bring

• A solid foundation in Account Management, refined over 7+ years
• 5 or more years steering sales marketing projects end to end
• The kind of listening that makes the other person feel heard
• A Charlottesville network, or the hustle to build one from scratch
• Prior experience working on-site in Charlottesville, VA, or willingness to relocate
• Strong working knowledge of Omnichannel Support and Troubleshooting
• A VA sensibility, or genuine curiosity about this market

Inside KFC's Charlottesville headquarters, an ego-light team treats every Churn Reduction bug like a personal insult worth fixing tonight. A senior engineer and a director debate Account Management ideas on equal footing in our Charlottesville standups.

What you get for saying yes: $100,000 - $138,000, a mentor in your corner, full benefits, and hours that flex toward what matters in Charlottesville.

We are reviewing Account Management and Churn Reduction backgrounds on a daily basis for this seat.

Join our Charlottesville team by applying for this Customer Service Representative position today.