Customer Success Manager

A people-first Customer Success Manager thrives where targets are loud and excuses are quiet, and that's the culture Lyft built in Irving, TX. Plainly put, Lyft wants 6 years of Customer Retention, will pay $103,000 - $159,000, and expects you to own the result.

Key Responsibilities

• Build the campaign calendar that keeps Irving, TX pipeline full year-round
• Carry a $103,000 - $159,000-tier quota and the playbook to hit it
• Read the room on every manager call and adjust the close
• Create sales collateral, decks, and proposals that move prospects forward
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Read the sales marketing market and reposition the offer when it shifts
• Run the manager account like it's the only one that matters

What You'll Bring

• Experience translating Cross-selling complexity for a non-technical audience
• A communicator who writes the meeting recap nobody asked for but everyone reads
• Proven leadership experience guiding manager-level initiatives
• A collaborator who makes the manager review feel less like an exam
• A collaborative mindset and genuine enthusiasm for teamwork

Lyft took everything frustrating about sales marketing and rebuilt it from scratch in Irving, TX, with heads-down-and-happy attention to Cross-selling. Our Irving team would rather over-communicate than leave a teammate guessing at midnight.

Your 8 of experience earn you $103,000 - $159,000 here, alongside mentorship and a fast track into senior sales marketing roles.

Hiring as we speak in Irving, with daily reviews still underway.

The version of you that already works at Lyft is just one application ahead.