Customer Success Specialist

The Customer Success Specialist role is where Morgan Stanley connects Conflict Resolution insight with campaigns that customers actually remember. Bring 7 years to this MA Customer Success Specialist job and Morgan Stanley answers with $119,000 - $159,000 and a runway that keeps unrolling.

Key Responsibilities

• Hands-on ownership of social media calendars and community engagement
• Trade weekly notes with product on what Boston buyers keep requesting
• Deliver persuasive product demos to feedback-driven buyers and stakeholders
• Decode why MA buyers say yes and double down on it
• Manage event sponsorships and lead-capture programs across Boston, MA
• Bridge HubSpot Service Hub reporting and the story your CMO needs to hear
• Frame the fast-paced ROI a Boston, MA CFO can defend internally

What You'll Bring

• Working understanding of both HubSpot Service Hub and Ticket Management in real-world settings
• The communication discipline to over-share early and trim later
• Sharp written and verbal communication, tested under scrutiny
• Bachelor's degree in a related field, or equivalent practical experience

Morgan Stanley is a playfully-serious company in Boston, MA that turns complex sales marketing problems into simple, elegant solutions. Our Boston, MA culture runs on written context, generous handoffs, and very few status meetings.

The bottom line: $119,000 - $159,000, mentorship, benefits, and flexibility, wrapped into a Customer Success Specialist role that grows as fast as you do.

The hybrid seat is open right now, refreshed and ready for resumes.

Apply now and a real person from Morgan Stanley will get back to you, not an autoresponder.