Senior Customer Service Representative

A quality-obsessed Senior Customer Service Representative thrives here by blending sharp analytics with a genuine talent for persuasion. Where most sales marketing jobs cap your reach, this Procter & Gamble one in Knoxville pays $68,000 - $101,000 and widens it the longer you stay.

Key Responsibilities

• Identify and pursue new business opportunities throughout TN
• Test messaging variations and iterate based on performance data
• Maintain accurate records in the CRM and forecast monthly bookings
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Develop and execute multi-channel campaigns that drive qualified leads for Procter & Gamble
• Report on attribution and channel ROI to inform the $68,000 - $101,000 budget cycle
• Pitch Procter & Gamble's performance-driven offering to buyers who haven't heard of us yet
• Forecast demand and align marketing investment with sales objectives

What You'll Bring

• Bachelor's degree in a related field, or equivalent practical experience
• Familiarity with the Knoxville market and local sales marketing landscape
• Hands-on experience with modern Data Entry workflows and tooling
• Knowledge of TN-specific regulations relevant to sales marketing work
• A Knoxville grounding, or the adaptability to plant roots quickly
• Demonstrated QA Monitoring expertise in a fast-moving sales marketing environment
• Fluency in Twilio Flex earned the hard way, not just from a tutorial

Procter & Gamble is the kind of customer-centric Knoxville company that sales marketing engineers leave their old jobs to join. We build psychological safety the boring way: by actually following through on what we say.

The compensation here starts at $68,000 - $101,000, paired with unlimited PTO and a manager committed to your professional growth.

Hot off the queue today, Procter & Gamble wants to hear from you this week.

The fastest way to learn more about this senior role is to apply and ask us directly.