Technical Support Specialist

Marketing that doesn't move revenue is decoration, so Macys hires Technical Support Specialist talent that connects creative to closed deals. The whole arrangement rewards initiative — $65,000 - $88,000 to start, sales marketing ownership throughout, and Macys backing every step.

Key Responsibilities

• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Rewrite the one-pager until a Chesapeake stranger gets it in ten seconds
• Sharpen the Technical Support Specialist value prop for each vertical we touch
• Negotiate renewals before the sales marketing contract goes quiet
• Push Conflict Resolution adoption so the VA team stops flying blind
• Pair Freshdesk insight with gut feel to rank the hottest leads

What You'll Bring

• Sharp organizational skills and an ability to juggle multiple workstreams
• Eagerness to take ownership and run with new responsibilities
• Hands-on Escalation Management experience that survives a whiteboard interview
• Demonstrated calm when a Chesapeake, VA client changes scope mid-stream
• Demonstrated knack for making the gently-demanding feel manageable

At Macys, our mission is to make sales marketing simpler, faster, and more accessible for everyone in Chesapeake, VA and beyond. Our team in VA keeps a running list of what we'd do differently, and we actually act on it.

At Macys, you'll find $65,000 - $88,000, a four-day flex week option, and ongoing coaching to deepen your Escalation Management skills.

We just reopened this Technical Support Specialist req and are eager to meet new people.

The next chapter of your career is one application away.